Participation in the Program and Account Management
To enroll in the Program, you must have a valid mailing address in the United States and be of legal age in the state in which you reside. If you meet the requirements of the Program, you will be enrolled as a member in the Lex Brodie's Customer Rewards Program (“Member”), will earn Miles/Points in your chosen reward program, and an account (“Account”) will be established in your name. You may earn Miles/Points in one Member Account only.
Your Account will be credited with Miles/Points you earn when dealing with Lex Brodie’s.
This program features a 30 day grace period - so any transaction(s) made within the previous 30 days from your enrollment date will automatically be included and you will earn Miles/Points in your chosen reward program currency.
IMPORTANT: Miles/Points are processed on a monthly basis but please allow an additional 2-6 weeks for your Miles/Points to appear in your chosen reward program account. Transaction totals that apply for Miles/Points, may not be exact to your invoice. Taxes and shop fees do not apply and there may be other minimal items that may not apply.
We are not responsible for delays in recording Miles/Points in your Account. We may refuse to record or honor Miles/Points in your Account, or if already recorded, we may cancel them, if we cannot confirm that they were properly issued or obtained. Lift & Shift may also cancel recorded Miles/Points if Lex Brodie’s tells us to cancel or reverse the Miles/Points earned (for example, because you returned or didn’t pay for products or services for which the Miles/Points were issued). Lex Brodie’s will determine the conditions under which they will issue Miles/Points and may change those conditions at any time and without notice. Lift & Shift is not responsible for any offer of Miles/Points which is no longer in effect. Any dispute must be settled between you and Lex Brodie’s. If you believe that the number of Miles/Points in your Account is in error, you must tell us within 60 days of the transaction date for which the Miles/Points should have been issued or else the number of Miles/Points in your Account will be deemed to be correct, except for excess Miles/Points improperly recorded in it. We may require you to submit documentation to support your claim.
For HawaiianMiles Members: Any HawaiianMiles that are unable to be processed, due to incorrect or outdated information recorded in your profile, will trigger an attempt to contact the member (via email or by phone). If, after two (or more) attempts to contact, the member still has not provided accurate or updated HawaiianMiles account information, the members profile will be updated to Lex Brodie’s Caveman Points, and those HawaiianMiles will be processed as Lex Brodie’s Caveman Points.
For Fleet & Commercial Accounts: Fleet & commercial accounts are only eligible to earn HawaiianMiles through the Lex Brodie’s Customer Rewards Program. Please select HawaiianMiles as your Reward Program when you Join.
A password is required in order to access your Lex Rewards Account and to redeem rewards in the in-house Caveman Points with The Love Hawaii Program at www.lexbrodiesrewards.com or when contacting a program representative. Anyone who knows your Lex Brodie’s Customer # and password will have full access to your Account, and may change profile information associated with your Account and redeem Points recorded in your Caveman Points account. You are responsible for maintaining the secrecy of your program password and for notifying us of any unauthorized use of your password. We are not responsible or liable in any way for any loss arising from your failure to comply with these provisions.
As a Member of the Program, you are also responsible for maintaining accurate and updated personal information online at www.lexbrodiesrewards.com. We are not responsible for rewards not received as a result of Member's failure to provide accurate or current personal contact information. You agree to receive emails and SMS text messages (standard message and data rates apply) from the Lex Brodie's Customer Rewards Program, Text Club Program, Reminder Service Program and understand that you can alter your subscription options at any time via the email and text message programs.
Redemption of Miles/Points
Redemption of all non-Lex Brodie’s program currencies follow the redemption guidelines & program terms & conditions put forth on their respective program websites.
Lex Brodie’s Caveman Points have no cash, monetary or other value and can only be redeemed for Lex Gift Cards. We reserve the right to change the Lex Gift Cards and values at any time without advance notice. You may use our website, to redeem Points for the Lex Gift Cards that we make available. The number of Points recorded in your Account and the number of Points required to obtain any particular Lex Gift Card are subject to verification by our program representatives. Once Lex Gift Cards have been shipped, no changes or refunds whatsoever are permitted. All Lex Gift Cards are offered subject to availability. We assume no responsibility for any loss, damage, defect, injury, death or expense relating to any Lex Gift Card, or for your Lex Gift Cards not turning out as you expected for whatever reason. As a member of the Program, you are solely responsible for all taxes, where applicable.
Lex Gift Cards: Lex Gift Cards can be used towards future Lex Brodie's tire purchases, brake repairs, wheel alignments, A/C repair and other services performed by Lex Brodie's Tire and Service Company on Oahu. The gift cards have no cash value and no change will be provided for any unused portion. You can apply a maximum of $100 in Lex Gift Cards per Lex Brodie’s visit. If a gift card is lost or stolen, the card cannot be replaced. Lex Gift Cards are transferable. A Lex Gift Card is valid for duration of the Lex Brodie’s Customer Rewards Program and may be cancelled at any time.
For Caveman Points with The Love Hawaii Program Members, upon setting your preferences in your profile, Lex Brodie’s will donate 2% of all your future qualifying transactions to your selected charity/charities. The 2% donation from Lex Brodie’s is based on the pre-tax, transaction amount. Donations are not applicable for tax deductions.
Limitation of Liability
Neither we, our affiliates, nor any of our or their respective officers or directors, have any responsibility or liability for any expense, loss, cost, injury, damage, delay, accident or any other matter or thing whatsoever (collectively, "Costs"), however suffered or caused (including compensatory, incidental, indirect, special, punitive, consequential or exemplary damages or damages for loss of income or profits), directly or indirectly arising out of or related to (i) the Program or your participation in the Program; (ii) any failure, delay or decision by us in administering the Program or amending these Terms and Conditions or the basis on which you can redeem points; (iii) unauthorized use of your Customer # or password; (iv) any offer, representation, statement or claim about the Program; or (v) the purchase, redemption for or use of any goods or services, whether made available by us or otherwise. This applies even if we or our representatives are advised of the possibility of such Costs. Any liability we may have to you or anyone else who obtains the benefit of any Points you redeem, under any circumstances, for any negligence, breach of contract or otherwise, is limited to crediting your Account with the number of Points you redeemed in connection with those circumstances.
Termination, Changes and Breach
We may change these Terms and Conditions, any aspect of the Program including redemption procedures or any Rewards in any respect, all without notice and even though changes may affect the value of points already accumulated. For example, but without limitation, we may add, delete or change offers, time limits for collection, and in Caveman Points, the redemption or use of points; redemption conditions or procedures; or the number of points required for particular Rewards. If no points are recorded in your Account for 24 months, you become bankrupt, commit fraud, misrepresent any information, violate any Terms and Conditions, abuse your Program privileges or act in any other way to the detriment of us, our Partners or Suppliers or the Program, we may, without affecting our other rights, disclose such information requested by proper authorities, terminate your enrollment and/or cancel your points and Rewards. If a Point or Reward expires or is cancelled for any reason, it becomes void without compensation.
These Terms and Conditions may be different from what you know about the Program. These Terms and Conditions constitute the entire agreement between you and us regarding your participation in the Program, your entitlement to collect Miles/Points and redeem Caveman Points and your entitlement to any other benefits of the Program, and supercede all previous versions. Except as expressly contained in these Terms and Conditions, there are no conditions, representations, warranties, express or implied, statutory or otherwise. When you deal with us over the Internet, you consent to the formation of contractual relations through electronic communications. We are the final authority as to the interpretation of these Terms and Conditions and as to any other questions or disputes regarding the Program or any Reward. Unless we otherwise elect, any dispute regarding these Terms and Conditions, including validity, existence, binding effect, interpretation, performance, breach or termination, and including tort claims, shall be referred to and finally determined, to the exclusion of the courts, by a single arbitrator. The arbitration shall take place in Honolulu, Hawaii, in English, and in accordance with Hawaii laws. In all other respects the arbitration shall be governed by and subject to the American Arbitration Act. The arbitration shall be conducted in strict confidence with no disclosure to any person of the fact of the dispute or any aspect of the dispute except as necessary for resolution of the dispute.
Caveman Points have no cash, monetary or other value and cannot be converted into any currency. Caveman Points can only be used to redeem for Rewards displayed on our website. All materials and any notices from us will be sent to your email/address as in our records; please notify us if your email/address changes.
The Program, all rules and Terms and Conditions are governed by the laws of Hawaii and the federal laws of the United States applicable therein. If any provision of these Terms and Conditions is invalid or unenforceable, such provision shall not affect the validity and enforceability of the remaining Terms and Conditions.